Programs like six sigma, lean and total quality management are effective ways to manage continuous improvement strategies and create quality in an organization. Over the years these fundamental strategies have proven to be drivers of success. With this in mind, every organization needs quality at all levels of a business. In today's global economy quality is a common desire. Everyone wants it. So, where did this desire for quality come from?
Much of the Total Quality Movement began with an innovative thinker by the name of Dr. W. Edwards Deming. Deming was a business consultant and statistician who frequently traveled to Japan sharing his principles just after World War 2. This marked the beginning of a huge Quality movement with a simple message, “By improving quality, companies will decrease expenses as well as increase productivity and market share.” Companies like Toyota, Ford, Sony and other great manufacturers applied Deming's ideas and techniques with great results. In 1982 Dr. Deming Authored the book "Out of the Crisis”. In this book Deming shared what would later become known as Deming’s 14 Point Management Philosophy. Though Deming was not the creator of TQM his 14 points would become the standard reference for quality transformation. Let’s look at Deming's 14 Points:
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