Learning a new term can be hard when there are so many different terms available in Lean and Six Sigma. The one definition we can all agree upon that matters is the voice of the customer. Formally defined the voice of the customer is a process by which we can collect requirements, needs, wants and expectations or feedback from our customers. Collecting this type of information can reveal new insights and form trusting bonds between customers and vendors.
Along with the voice of the customer another great way to gather information is through a community. As many of you probably know already you can search a term and most likely one of the top search results will be none other than Wikipedia. A wiki is a website that provides a collaborative and interactive community where professors, experts, practitioners and even casual readers can go to share knowledge with one another. It's like Yokoten on a global environment. There are a few wonderful ideals about this approach that standout:
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