Brainstorming is one of the most powerful techniques a team or individual can use to address topics and solve issues. Brainstorming promotes innovative thinking and helps people creatively use their skills and talents on a particular subject.
Upstream is a term used to refer to any given process step that occurs before the current step. Looking upstream often can be a valuable technique used to find the actual causes of an initial effect. You will hear this term used in reference to value streams or process maps.
The above video is from Lean Strategies International LLC's Lean Six Sigma White Belt Course.
A Customer is any party that receives or requests goods or services. Customers are oftenties considered to be one of the most important participants in a supply chain. They drive value. They create demand and they express wants and needs that can be transformed.
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