Quality is how well a product or service meets the needs of a customer according to some said standard.
This can be according to a specific characteristic or attribute of an item or service. When Quality is measured it is typically in terms of how well a product, process or service is meeting the expectations set forth by a customer.
In the comments section below answer the question, What does quality mean to you? After you put your answer in the comments you will receive a coupon for one of Lean Strategies International LLC's courses.
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