Defect

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  A Defect is any output from a service or a product that does not meet the customer required specifications, standards or requirements. 

Defects can occur at any stage of a value stream or production process.  A defect is not the same as defective.  There may be more than one defect in a defective product or process.  A Defect is also one of the 8 forms of waste or muda.

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Examples:

1. Raw Materials that do not meet requirements.
2. Work In Progress that is Not Performed Correctly.
3. Non-Conformances.
4. Data Entry Errors.
5. Rework.
6. Incorrect Purchase/Sales Orders.
7. Miss-spelling of names.
8. Any Information Error.
9. Typos.

What are some Common Causes of Defects?

 The Video above is from Lean Strategies International LLC's Mistake Proofing Course.

Challenge:

• ​What defects have you experienced and how did you correct them?  Share your thoughts in the comments section below and receive a coupon to one of Lean Strategies International LLC's courses.

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