A Defect is any output from a service or a product that does not meet the customer required specifications, standards or requirements.  A defect is not the same as defective.  There may be more than one defect in a defective product or process.  A Defect is also one of the 8 forms of waste or muda. 

  Overproduction is one of the 8 major forms of waste.  It occurs when parts, services or information are created in excess of the needed demand or when services, products or information are created/delivered in advance of the needed schedule. 

  Lean Six Sigma is a designation given to a continuous improvement focused organization which combines the two strategies Lean and Six Sigma. 

  A certificate of compliance is a certification that is provided by a supplier which certifies that the supplies or the services supplied meet the required specifications.  In other words, a certificate of compliance certifies that an individual or company has met the required set of conditions for a product or service.

  A primary metric or a primary process metric is used to measure process level performance. The metric is generally reported in a time series format showing the baseline or current state data, target or future state data and actual performance data.  The primary metrics must be aligned and consistent with the problem statement the team defines and these types of metrics can be used to track progress towards your project goals and objectives as defined in the project charter.  The primary metric will ultimately measure or determine your level of success as it pertains to your project.

Challenge:
  After reviewing the examples below ​answer the question below and receive a coupon for one of Lean Strategies International LLC's courses: