The above video is from Lean Strategies International LLC's Lean Six Sigma White Belt Course.
A Customer is any party that receives or requests goods or services. Customers are oftenties considered to be one of the most important participants in a supply chain. They drive value. They create demand and they express wants and needs that can be transformed.
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Value added work is the actual work that a customer is willing to pay for. It can be described as any activity that transforms a product or service from one condition to another, is done right the first time through and somebody is willing to pay for it.
Cause and Effect Diagram
The cause and effect diagram, fishbone diagram or Ishikawa diagram is a tool used to discover possible causes of an effect.
What is 100% Inspection?
100% inspection is just that, the act of checking or inspecting every single physical product or piece of information.
Fault Tree Analysis
The fault tree analysis is a top-down method used to analyze failures. It uses Boolean logic to combine a sequence of lower-level occurrences. In many cases a fault tree is used to analyze the reliability, maintainability and safety of a system.
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