Seven Basic Quality Tools
Quality pros have many names for these seven basic tools of quality, first emphasized by Kaoru Ishikawa, a professor of engineering at Tokyo University and the father of “quality circles.” Start your quality journey by mastering these tools, and you'll have a name for them, too: "indispensable." Included in this straightforward, how-to book is a description, when to use, procedure, and example for these seven indispensable quality tools:
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