Armand V. Feigenbaum

  Dr. Feigenbaum was an American quality control guru who specialized in Total Quality Control.  Dr. Feigenbaum received his PH.D. in economics from MIT and shortly after was named the director of manufacturing operations at General Electric before moving on to become President and CEO of General Systems Company which was located in Pittsfield Massachusetts.  Feigenbaum wrote several books on the topic of Quality Management including:  Total Quality Control and The Power of Management Innovation.
  Dr. Feigenbaum was best known for his contributions in quality, some of which included:

• "Total quality control is an effective system for integrating the quality development, quality maintenance, and quality improvement efforts of the various groups in an organization so as to enable production and service at the most economical levels which allow full customer satisfaction."
• The concept of a hidden factory which is the idea that so extra work is performed in correcting mistakes which we may not see right away.
• Accountability for quality: Because quality is everybody's job, it may become nobody's job.  This is the idea that quality must be actively managed and have visibility at the highest levels of management.
• The concept of quality costs.

Reference: Wikipedia: Armand V. Feigenbaum