The cost of poor quality are the costs associated with providing poor quality products or services either internally or externally. There are four categories that costs can be placed in: Internal Failure costs, External Failure Costs, Appraisal Costs and Prevention Costs. Read more in our recent post on The Cost of Poor Quality.
Understanding the cost of poor quality:
The iceberg is a great representation to use when understanding the cost of poor quality. The visible portion of the iceberg is often depicted as the visible costs associated with poor quality, such as:
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