©2015-2021 Lean Strategies International LLC.
Secondary Metrics are the additional metrics are the additional measurements established to help interpret the results of the primary metrics. Secondary metrics are often described as circumstantial evidence, despite this common reference, secondary metrics ensure that problems do not just change forms or move from one place to another.
If you were attempting to reduce a cycle time on a service orientated project your cycle time reduction would be the primary metric. But the secondary metric may be customer service or employee satisfaction.
Subscribe below and receive lean, six sigma, operations, supply chain, logistics, distribution and business terms in your mailbox.
CLICK HERE TO SUBSCRIBE