House of Quality

  The House of Quality, is a diagram whose structure resembles that of a house.  The tool aids in determining how a product/service is living up to customer defined attributes. Although quite intricate, it is capable of storing a lot of information and comparing large amounts of data used for defining the relationship between customer desires and the firm/product capabilities.  The house of quality works through a six step process:
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1. Identify customer attributes (voice of the customer).
2. Identify supporting features and generate those attributes. 
3. Comparision of requirements and design requirements .
4. Assign priorities to customer requirements and technical features.
5. Benchmark or evaluate competitors.
6. Identify technical features that will be deployed in the final product/service design.

  The house of quality is part of the quality function deployment (QFD) process and forces engineers, designers and developers to think about customer needs.  The house also helps teams in creating a crossfunctional design so that probelms are not built into a new service or part.  

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